Privacy Policy

Privacy Policy

1. Introduction
   Flo’s Performance Auto Parts & Service ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.flos.ie and use our services, including our online store powered by WooCommerce and other plugins.

2. Information We Collect
   We may collect and process the following data about you:

   • Personal Information: When you make or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
   • Technical Data: We automatically collect information about your device, browsing actions, and patterns. This may include your IP address, browser type, time zone, and some of the cookies installed on your device.
   • Usage Data: We may also collect information about how you use our website and services.
   • Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message, and any attachments you may send us.

3. How We Use Your Information
   We use the information we collect to:

   • Process and fulfill your orders, including sending you emails to confirm your order status and shipping.
   • Communicate with you, including responding to your inquiries and providing customer support.
   • Personalize your shopping experience by offering tailored content and product recommendations.
   • Improve our website and services by analyzing how you use our site and gathering feedback.
   • Comply with legal obligations, such as tax and accounting requirements.

4. Sharing Your Information
   We share your personal data with third parties to help us use your information as described above. For example:

   • WooCommerce: We use WooCommerce to power our online store. You can read more about how WooCommerce uses your personal data here.
   • Payment Processors: We share your payment information with our payment processor to facilitate transactions.
   • Shipping Providers: We provide your shipping details to our logistics partners to ensure the delivery of your orders.
   • Analytics Providers: We use third-party analytics services to understand how our customers use the website.

5. Data Retention
   We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

6. Your Rights
   You have the right to:

   • Access the personal data we hold about you.
   • Request correction of inaccurate data.
   • Request deletion of your personal data.
   • Object to or restrict the processing of your data.
   • Request the transfer of your data to another service provider.
     To exercise any of these rights, please contact us at sales@flos.ie.

7. Cookies
   We use cookies to enhance your experience on our website. Cookies are small files stored on your device. For more information on our use of cookies and how to manage them, please see our Cookies Policy.

8. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page.

9. Contact Us
   If you have any questions about this Privacy Policy, please contact us at:
   Flo’s Performance Auto Parts & Service
   Email: sales@flos.ie